The agreement

In short: By using Euryka, you agree to these terms. They form a contract between you (or the organisation you represent) and Euryka AI Limited.

These Terms of Service (the "Terms") form a binding agreement between Euryka AI Limited, a company incorporated in Ireland with its registered office in Waterford ("Euryka", "we", "us", "our"), and you — either as an individual or on behalf of the organisation you represent ("you", "your", "Customer").

By creating an account, accessing, or using the Service (defined in Section 2), you confirm that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You must be at least 18 years old to use the Service. If you are under 18, you may not use the Service under any circumstances.

02

What's covered by these terms

In short: These terms cover the Euryka platform (app.euryka.ai) and our marketing site (euryka.ai). Studio engagements — bespoke work and productised packages — are governed by separate agreements.

For the purposes of these Terms, the "Service" means:

Our marketing website at euryka.ai;
Our cloud-based platform at app.euryka.ai, including all features, tools, and functionality offered through it.

Studio engagements — including consulting, custom AI development, and productised packages such as Brand Hub, Campaign Sprint, AI Readiness, and AI-Native Prototype — are separate services governed by their own Statements of Work. Where a Statement of Work incorporates these Terms by reference, both apply; where they conflict, the Statement of Work prevails.

03

Your account

In short: You need an account to use the Service. Keep your details accurate and your password safe. Don't share your account.

To use the Service, you must create an account. You agree to:

Provide accurate, complete, and current information during registration and keep it updated;
Keep your login credentials confidential and not share them with anyone else;
Notify us promptly at security@euryka.ai if you suspect unauthorised access to your account;
Take responsibility for all activity that occurs under your account.

Each account is intended for a single user. Sharing accounts across individuals is prohibited; if multiple people in your organisation need access, additional seats can be added through your subscription. Where the Customer is an organisation, the organisation is responsible for the conduct of all users under accounts associated with it.

04

Plans & payments

In short: The Service is sold as a subscription. Choose monthly or annual billing (annual is 16% cheaper). Your card is charged automatically each cycle. Plans renew automatically until you cancel.

Plans

The Service is offered through tiered subscription plans. Features, usage limits, and pricing for each plan are published on our pricing page. Annual plans are billed once per year at a 16% discount compared to the equivalent monthly plan.

Billing

Subscription fees are charged in advance:

Monthly plans: billed on the same date each month, starting from your subscription start date.
Annual plans: billed once per year on your subscription anniversary.

All fees are quoted in euro (EUR) unless otherwise indicated and are exclusive of VAT and other applicable taxes, which will be added where required.

Auto-renewal

Your subscription renews automatically at the end of each billing cycle (monthly or annual, as applicable) using the payment method on file, until you cancel. By providing a payment method, you authorise us to charge the applicable fees for each renewal cycle.

Usage and overages

Some plans include usage allowances (for example, generation credits or storage limits). Where a plan permits overages, charges for usage above your plan limits are calculated at the published overage rate and billed at the end of the billing cycle, or sooner if you upgrade or change plans. Where a plan does not permit overages, the relevant feature will be paused or rate-limited once the allowance is reached.

Failed payments

If we are unable to charge your payment method, we will retry over the following 7 days. During this period your account remains active. If payment is not received within 7 days, we may suspend access to the Service until payment is resolved.

Price changes

We may change subscription prices from time to time. Where prices change for an existing plan, we will notify active subscribers by email at least 30 days before the new price takes effect. Continued use of the Service after the new price takes effect constitutes acceptance of the new price.

05

Cancellation

In short: Cancel any time from your account settings. You'll keep access until the end of your paid period. We don't issue pro-rata refunds for unused time.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period:

Monthly plans: access continues until the end of the current month.
Annual plans: access continues until the end of the current annual period.

We do not provide pro-rata refunds for cancellations made part-way through a paid period, except where required by law (see Section 6).

For details of what happens to your data after cancellation, see Section 13 and our Privacy Policy.

06

Consumer rights (EU/EEA individuals)

In short: If you're an individual consumer in the EU or EEA, you have a 14-day right to withdraw from this contract. But because the Service starts immediately, you waive that right when you sign up — that's the box you tick at registration.

This Section 6 applies only to individuals in the EU/EEA who are using the Service for purposes outside their trade, business, craft, or profession (i.e. as a "consumer" under EU law). It does not apply to organisations or to individuals using the Service for business purposes.

Under the EU Consumer Rights Directive, you ordinarily have the right to withdraw from a distance-purchased digital service within 14 days of entering into the contract, without giving any reason and without paying any costs.

Because the Service is a digital service that begins immediately upon registration, you are required during signup to expressly request immediate performance of the Service and acknowledge that you lose your right of withdrawal once performance has begun. By using the Service after registration, you confirm that consent.

Your statutory rights under Irish and EU consumer law (including, where applicable, rights to a remedy if the Service is faulty) are not affected by these Terms.

07

Ownership of content

In short: We own Euryka. You own the content you put in (Customer Content) and what comes out (Generated Output). We only use your content as much as we need to deliver the Service to you — we do not train models on it.

Our intellectual property

The Service, including all software, designs, interfaces, brand elements, trademarks, and underlying technology, is owned by or licensed to Euryka and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms, for the duration of your subscription.

Customer Content

"Customer Content" means anything you upload to, store in, or input into the Service — including brand assets, prompts, files, configurations, and any data you provide.

As between you and Euryka, you retain all ownership and intellectual property rights in your Customer Content.

You grant Euryka a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Customer Content solely as necessary to provide and operate the Service for you. This includes transmitting Customer Content to third-party AI providers for inference (see Section 8) and creating backup copies for service continuity.

This licence does not permit Euryka to use your Customer Content to train, fine-tune, or evaluate any AI model, ours or any third party's, or for any marketing, advertising, or analytics purpose unrelated to operating the Service for you. See our Privacy Policy for further detail.

08

AI-generated outputs

In short: The platform uses third-party AI providers (such as OpenAI and Anthropic) to generate outputs from your prompts. To the extent rights exist in those outputs, they belong to you. But you're responsible for checking that what you generate is appropriate to use, doesn't infringe anyone else's rights, and complies with the law.

How outputs are generated

The Service uses third-party AI providers — including but not limited to OpenAI and Anthropic — to generate text, images, audio, and other outputs from your prompts and inputs ("Generated Output"). Your prompts and any associated content are transmitted to the relevant provider via their API to produce the response. Our agreements with these providers prohibit them from using your data to train their models. The full list of AI providers we use is published at trust.euryka.ai.

Ownership of Generated Output

To the maximum extent permitted by law, and to the extent that intellectual property rights exist in Generated Output, Euryka assigns to you all of our rights, title, and interest in such Generated Output. You acknowledge that the legal status of AI-generated content varies by jurisdiction, and that not all Generated Output may be eligible for copyright or other intellectual property protection.

Your responsibilities

You are solely responsible for:

Reviewing Generated Output before using it for any purpose;
Ensuring that your use of Generated Output does not infringe the intellectual property, privacy, publicity, or other rights of any third party;
Complying with applicable laws and regulations governing your use of Generated Output (including disclosure obligations regarding AI-generated content where required);
Determining whether Generated Output is appropriate for your intended use case.

Euryka does not warrant that Generated Output will be accurate, free from infringement, or fit for any particular purpose. AI models can produce content that is incorrect, biased, or that resembles existing copyrighted works. You assume all risk associated with your use of Generated Output. Euryka is not liable for any loss, damage, or third-party claim arising from your use of Generated Output.

09

Acceptable use

In short: Don't use Euryka to do anything illegal, harmful, deceptive, or that violates someone else's rights. Don't try to break, scrape, or compete with the platform. Breaches can lead to suspension or termination.

You agree not to use the Service, or to assist or permit any third party to use the Service, to:

Illegal or harmful content

Violate any applicable law, regulation, or third-party right;
Generate, store, or distribute child sexual abuse material (CSAM) or any content that sexualises minors;
Generate or distribute non-consensual intimate imagery, including "deepfake" sexual content of any individual;
Generate content that depicts real, identifiable individuals in a defamatory, deceptive, or harassing manner without their consent;
Generate or distribute content designed to harass, threaten, intimidate, or incite violence against any individual or group;
Promote or facilitate self-harm, terrorism, illegal weapons, or human trafficking.

Misuse of intellectual property

Upload or input content you do not have the right to use, including copyrighted material, trademarks, or confidential information of third parties;
Generate content with the deliberate intent of infringing the intellectual property rights of others;
Upload or input personal data of others where you do not have a lawful basis to do so under applicable data protection law.

Misuse of the Service itself

Reverse engineer, decompile, or attempt to extract the source code of the Service;
Probe, scan, or test the vulnerability of the Service or attempt to gain unauthorised access;
Transmit viruses, malware, or other malicious code;
Use automated scripts, scrapers, or bots beyond what is permitted by published API documentation;
Monitor the Service for benchmarking or competitive analysis purposes;
Build a competing product or service using the Service or any data extracted from it;
Resell, sublicense, or commercially redistribute access to the Service;
Misrepresent your identity, role, or affiliation when using the Service.

Compliance with AI provider policies

Because the Service uses third-party AI providers, you also agree to comply with the usage policies of those providers as they apply to your use of the Service. Where these policies prohibit specific uses (for example, generating content related to weapons, illegal activities, or specific protected categories), those restrictions apply to your use of Euryka. Current AI provider policies are referenced at trust.euryka.ai.

Enforcement

Euryka may, but is not obliged to, monitor use of the Service for compliance with these Terms. We may investigate suspected violations, remove or disable access to Customer Content that we believe violates these Terms, suspend or terminate accounts, and report unlawful conduct to relevant authorities. Repeated or serious violations may result in permanent termination without refund.

10

Service levels and uptime

In short: We aim for high availability and publish live status at status.euryka.ai. The platform depends on third-party AI providers whose own outages affect us — so the standard plans don't include a contractual uptime commitment. Enterprise customers can negotiate one.

Euryka aims to provide a high level of availability and performance. We publish live system status, incident history, and component-level health at status.euryka.ai.

Standard subscription plans are provided without a contractual uptime commitment or service credits. This is because the Service depends on the availability of third-party AI providers — including but not limited to OpenAI and Anthropic — whose APIs are subject to their own outages, capacity constraints, and rate limits. When an upstream AI provider is unavailable or degraded, certain Service features may be unavailable or degraded as a result.

Where a contractual uptime commitment, defined SLA, or service credits are required, these are available as part of an enterprise agreement. Contact sales@euryka.ai to discuss enterprise terms.

11

Changes to the Service

In short: The Service evolves. We can improve, change, or remove features. If we make a material adverse change, we'll give you 30 days' notice and let you cancel without penalty.

We continuously develop and improve the Service. From time to time we may add new features, modify existing features, or remove features that are no longer supported. Most of these changes will be improvements that don't require any action from you.

Where we make a change that materially and adversely affects the Service in a way that significantly reduces its value to you, we will notify active subscribers by email at least 30 days in advance. If you do not wish to continue with the modified Service, you may cancel your subscription within that 30-day notice period and we will refund any prepaid fees covering the period after the change takes effect.

Euryka may also discontinue the Service entirely. In that event, we will provide at least 90 days' notice to active subscribers and refund any prepaid fees covering the period after the Service is discontinued.

12

Beta features

In short: We sometimes release features in beta for early access. They're not finished, may break, may be removed, and don't carry the same commitments as the rest of the Service. Use at your own risk.

We may from time to time make features available on a beta, alpha, early access, or preview basis ("Beta Features"). Beta Features are clearly identified as such within the Service and are provided "as is" and "as available", without any warranties or service-level commitments. Beta Features may be modified, withdrawn, or discontinued at any time without notice. Your use of any Beta Feature is at your own risk, and Euryka has no liability arising from your use of, or inability to use, any Beta Feature.

13

Data protection

In short: Our Privacy Policy explains how we handle personal data. If you're processing personal data of others through the Service, we'll act as your data processor under a Data Processing Agreement (available on request).

Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms.

Where you use the Service to process personal data of third parties (for example, your customers, employees, or other individuals whose data you upload as Customer Content), Euryka acts as a data processor on your behalf and you remain the data controller. In such cases, the parties will enter into a Data Processing Agreement governing that processing. A standard DPA is available on request from privacy@euryka.ai and is incorporated into these Terms by reference where applicable.

Following cancellation or termination, your Customer Content is retained for 30 days to allow for export and recovery, after which it is permanently purged. Account data may be retained for longer periods where required by law (for example, tax records). See our Privacy Policy for full retention details.

14

Confidentiality

In short: Each of us protects the other's confidential information — your data, our pricing and roadmap. Standard mutual confidentiality.

"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. This includes Customer Content, non-public details of the Service, pricing not publicly published, product roadmap, and business strategies.

Each party agrees to: (a) use the other party's Confidential Information only for the purposes of performing or exercising rights under these Terms; (b) protect the other party's Confidential Information using at least the same degree of care it uses for its own confidential information of similar importance, and not less than a reasonable standard of care; and (c) not disclose the other party's Confidential Information to any third party except as permitted under these Terms or with the disclosing party's prior written consent.

These confidentiality obligations do not apply to information that is or becomes publicly available without breach of these Terms, was lawfully known prior to disclosure, is lawfully received from a third party without confidentiality obligations, or is independently developed without use of the disclosing party's Confidential Information. Disclosure required by law is permitted, provided the disclosing party gives reasonable advance notice where lawful.

15

Warranties & disclaimers

In short: The Service is provided "as is". We don't guarantee it's error-free, uninterrupted, or that AI outputs will be accurate. Your statutory rights as a consumer (where applicable) are not affected.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties or conditions of any kind, either express or implied. Euryka specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, Euryka does not warrant that:

The Service will be uninterrupted, timely, secure, or error-free;
The results obtained from the use of the Service will be accurate or reliable;
Generated Output will be free from errors, biases, or third-party rights claims;
Any defects in the Service will be corrected.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including statutory rights of consumers under EU and Irish law.

16

Limitation of liability

In short: If something goes wrong, our total liability to you is capped at what you paid us in the previous 12 months. We're not liable for indirect or consequential losses (like lost profits or data). Some legal liabilities can't be excluded — those are not affected.

To the maximum extent permitted by law, Euryka shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or in connection with these Terms or the Service, regardless of the cause of action and whether or not Euryka has been advised of the possibility of such damages.

Euryka's total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to Euryka for the Service in the 12 months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits Euryka's liability for: (a) death or personal injury caused by Euryka's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law. Where you are an EU/EEA consumer, your statutory rights remain unaffected.

17

Indemnification

In short: If a third party sues us because of how you used the Service — for example, claiming that something you generated infringes their rights — you cover our reasonable costs of defending or settling that claim.

You agree to defend, indemnify, and hold harmless Euryka, its officers, directors, employees, contractors, and agents from and against any third-party claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms, including the Acceptable Use provisions in Section 9;
Customer Content you upload, including any claim that it infringes third-party intellectual property, privacy, or other rights;
Your use of Generated Output, including any claim that such use infringes third-party rights or violates applicable law;
Your violation of any applicable law or regulation;
Your gross negligence or wilful misconduct.

Euryka will notify you promptly of any such claim, allow you to control its defence and settlement (provided no settlement imposes any non-monetary obligation on Euryka without our consent), and provide reasonable cooperation at your expense.

18

Suspension & termination by Euryka

In short: We can suspend or terminate your account if you breach these terms, don't pay, or use the Service in a way that creates legal or security risk. We'll usually warn you first unless we can't.

Euryka may suspend or terminate your account, or any part of it, with or without notice if:

You materially breach these Terms, including the Acceptable Use provisions in Section 9;
Your use of the Service creates a security risk to Euryka, the Service, or other users;
Your payment is overdue beyond the grace period in Section 4;
Your use exposes Euryka to risk of liability under applicable law or under our agreements with third-party AI providers;
We are required to do so by law or by a competent authority.

Where reasonably practicable and lawful, we will notify you of the issue and give you an opportunity to remedy it before suspension or termination. Where the issue cannot be remedied, or where the breach is serious or repeated, we may terminate immediately.

On termination of these Terms for any reason, your right to access the Service ends immediately. Your Customer Content will be retained for 30 days following termination to allow for export, after which it will be permanently purged in accordance with our Privacy Policy. Termination by Euryka for your breach does not entitle you to any refund.

19

Force majeure

In short: If something outside our reasonable control stops us delivering the Service — like a major cloud outage, a regulatory action against an AI provider, or a natural disaster — we're not liable for the resulting disruption.

Neither party will be liable for any failure or delay in performance of its obligations under these Terms (other than payment obligations) caused by events outside its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network or power failures, denial-of-service attacks, regulatory action affecting third-party AI providers, or unavailability of third-party AI providers caused by capacity constraints or service outages on their side.

20

Governing law & jurisdiction

In short: Irish law governs these Terms. Disputes are handled in the Irish courts. EU/EEA consumers can also use the courts in their own country.

These Terms are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles.

Subject to the paragraph below, the courts of Ireland have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. The parties shall first attempt in good faith to resolve any dispute informally before commencing legal proceedings.

If you are a consumer resident in the EU/EEA, nothing in these Terms removes your right to bring proceedings in the courts of the EU/EEA member state in which you are resident, or to rely on mandatory protections of your local law.

21

Changes to these terms

In short: We may update these terms. For material changes, we'll email you at least 30 days in advance. Continuing to use the Service after the change means you accept the new terms.

We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law. The current version is always posted on our website with a "Last updated" date and version number.

Where we make material changes, we will notify active subscribers by email at least 30 days before the changes take effect. If you do not agree to the revised Terms, you may cancel your subscription before the new Terms take effect, and any prepaid fees covering the period after the new Terms would have applied will be refunded. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance of them.

22

General provisions

In short: These terms, plus our Privacy Policy and any DPA, are the full agreement between us. They can't be transferred by you without our consent. If part of them is unenforceable, the rest still applies.

Entire agreement

These Terms, together with our Privacy Policy, any applicable Data Processing Agreement, and any Statements of Work or order forms expressly incorporating these Terms, constitute the entire agreement between you and Euryka regarding the Service and supersede all prior agreements and understandings on the same subject.

Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. Euryka may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, without your consent.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver of any breach is a waiver of any subsequent breach.

Notices

We may provide notices to you by email to the address associated with your account, by posting in the Service, or by posting on our website. By providing your email address, you consent to receiving notices required by law in this way. Notices to Euryka should be sent to legal@euryka.ai.

No third-party beneficiaries

These Terms do not create any rights for, or any agency, partnership, or joint-venture relationship with, any person not a party to them.

Terms of Service.

Your content stays yours.

Cancel any time.

Honest about uptime.

Use it responsibly.