How Euryka AI Limited uses cookies and similar technologies on our marketing site (euryka.ai)
and our platform (app.euryka.ai), and how you stay in control.
Effective26 April 2026
Last updated26 April 2026
Version1.0
In short
Essential cookies only by default.
Nothing non-essential loads until you opt in via our cookie banner.
No advertising cookies.
We don't run ad-tracking or share cookie data with advertising networks.
You stay in control.
Change or withdraw consent any time from the cookie preferences link in our footer.
GDPR & ePrivacy aligned.
Consent-first, built around EU/Irish data protection and ePrivacy rules.
Cookies that involve personal data are also covered by our Privacy Policy. For our sub-processor list and security posture, see the Trust Centre.
How to read this
Each section opens with a plain-English summary. Below it, the full text covers the detail you need. Skim the summaries; read the full text when it matters.
01
What cookies are
In short: Cookies are small files a website stores on your device to make it work, remember your choices, and understand how it's used. We treat related technologies the same way.
Cookies are small text files placed on your device when you visit a website. They let the site function correctly, remember your preferences, and help us understand how people interact with our content.
We also use similar technologies such as local storage, software development kits, pixels, and tags. In this policy, we refer to all of these collectively as "cookies".
02
How we use cookies
In short: To keep the service secure, remember your settings, understand site usage, and provide live support chat. Essential cookies load automatically; everything else needs your consent.
We use cookies to:
Keep the website and platform secure and authenticate your session.
Remember choices you make, such as language and interface preferences.
Understand, in aggregate, how visitors use our site so we can improve it.
Provide live chat support and maintain conversation history.
We do not use cookies for behavioural advertising, and we do not sell cookie data or share it with advertising networks.
03
Categories of cookies we use
In short: Three categories — strictly necessary (always on), analytics (consent), and support & communication (consent). We do not use advertising cookies.
Strictly necessary
Always on.
Required for the site and platform to work — sign-in, session security, and remembering your consent choices. These cannot be switched off.
Analytics
Consent required.
Help us understand how visitors use our site in aggregate so we can improve it. Set only after you opt in.
Support & communication
Consent required.
Power our live chat support and keep your conversation history. Set only after you opt in.
04
Cookies on our marketing site
In short: Essential cookies plus, with your consent, Google Analytics and Intercom. The table below lists the main ones.
Cookie
Provider
Category
Purpose
Expiry
euryka_consent
Euryka (first-party)
Strictly necessary
Stores your cookie consent choices.
12 months
euryka_session
Euryka (first-party)
Strictly necessary
Maintains a secure browsing session.
Session
_ga
Google Analytics
Analytics
Distinguishes unique visitors.
2 years
_ga_<container-id>
Google Analytics
Analytics
Persists session state for GA4.
2 years
_gid
Google Analytics
Analytics
Distinguishes visitors over a short window.
24 hours
intercom-id-<app-id>
Intercom
Support & communication
Identifies a visitor to the chat widget.
9 months
intercom-session-<app-id>
Intercom
Support & communication
Maintains an active chat session.
7 days
intercom-device-id-<app-id>
Intercom
Support & communication
Identifies the device used for chat.
9 months
Cookie names ending in an ID (such as _ga_<container-id> or intercom-id-<app-id>) include an identifier unique to our account.
05
Cookies on the platform
In short: When you register for app.euryka.ai and accept our Terms of Service, you consent to the analytics and support cookies needed to operate, secure, and improve the service.
The platform uses strictly necessary cookies to authenticate you and keep your session secure. It also uses product analytics (Google Analytics) and in-app support (Intercom) to operate, secure, and improve the service. Accepting our Terms of Service at registration constitutes consent to this processing.
You can request a summary of what is tracked, or withdraw consent, by contacting privacy@euryka.ai. For how this relates to personal data, see our Privacy Policy.
06
Third-party cookies
In short: Google and Intercom set cookies on our behalf and process data under their own policies. Our full sub-processor list is on the Trust Centre.
Some cookies are set by third parties that provide services for us. They process data in line with their own privacy policies:
The current list of sub-processors we use is published at trust.euryka.ai.
07
Managing your choices
In short: Use our cookie banner or the footer link to change consent any time. You can also block cookies in your browser, though essential ones are needed for the service to work.
When you first visit euryka.ai, our cookie banner lets you accept or reject non-essential cookies by category. You can change or withdraw your consent at any time using the link in our website footer.
You can also control cookies through your browser settings — most browsers let you block or delete cookies. Blocking strictly necessary cookies may stop parts of the site or platform from working correctly. For analytics specifically, Google offers a browser opt-out add-on.
08
Your rights
In short: Where cookies involve personal data, you have full GDPR rights — access, correction, erasure, and more. Email privacy@euryka.ai and we'll respond within 30 days.
Some cookies process personal data such as your IP address or an online identifier. Where they do, the data protection rights set out in Section 13 of our Privacy Policy apply, including the rights of access, rectification, erasure, and objection. You can also lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.
09
Changes to this policy
In short: When the cookies we use change, we'll update this page and the version number at the top.
We may update this policy from time to time to reflect changes in the cookies we use or for legal reasons. When we do, we will post the updated policy here with a new "Last updated" date and version number. Where the change is material, we will also surface it through the cookie banner so you can review your choices.
